Return and Refund Policy

Last Updated: [24/01/2025]

At The Otaku Orbit, we prioritize delivering high-quality, anime-inspired clothing and accessories that meet your expectations. However, since our products are custom-made to order through a print-on-demand process, we have specific conditions for returns and refunds.

Eligibility for Returns and Refunds

We accept returns or refund requests under the following conditions:

  1. Damaged or Defective Products:
    • If the product arrives damaged, defective, or with a printing error, we will replace it or issue a refund.
  2. Incorrect Product Received:
    • If you receive an item different from what you ordered, we’ll rectify the issue by providing the correct product or issuing a refund.

Non-Returnable Situations:

  • Returns or refunds cannot be processed for:
    • Wrong size ordered by the customer (please review the size guide carefully before purchase).
    • Change of mind after the product has been printed.
    • Customized or personalized items unless damaged or defective.

How to Submit a Return or Refund Request

If you believe your order qualifies for a return or refund, follow these steps:

  1. Contact Us:
  2. Provide Details:
    • Include your order number, photos of the product (clearly showing the issue), and a brief description of the problem.
  3. Review and Approval:
    • Once your request is reviewed, we will notify you via email about the next steps.

Refunds

  • If your return or refund request is approved, we will process the refund to your original payment method.
  • Refunds may take 5-10 business days to reflect, depending on your payment provider.

Replacements

  • In cases of damaged or defective items, we will issue a replacement free of charge.
  • Replacement orders will follow the same processing and shipping timelines as the original order.

Shipping Costs for Returns

  • If the issue is due to an error on our end (e.g., damaged or incorrect product), we will cover the shipping cost for returns.
  • For all other returns (if approved), the customer is responsible for return shipping costs.

Important Notes

  1. Inspection Upon Delivery:
    • Please inspect your item as soon as it is delivered and report any issues immediately.
  2. Final Sale Items:
    • Products sold on discounts or promotions are not eligible for returns or refunds unless they are damaged or defective.
  3. Customs Fees:
    • For international orders, customs fees or import duties are non-refundable.

Contact Us

For any return or refund queries, feel free to contact us:

Email: store@theotakuorbit.com
Subject: Return/Refund Request – [Order #]

We’re here to ensure your satisfaction and address your concerns promptly!